AFTER-SALES
SERVICE
ENSURE CUSTOMERS CAN ENJOY
BETTER SERVICE
AFTER-SALES
SERVICE
ENSURE CUSTOMERS CAN
ENJOY BETTER SERVICE
01

1. How long is the warranty? How does the warranty process go?

The products sold by our company are guaranteed for one year.

  • If the product has quality problems, it can be replaced with a new one without affecting the second sale. Other companies will repair it and return it to the customer within one week.
  • If the customer receives the product If there is a quality problem due to non-human damage, return it to the dealer, and the dealer will return to the factory for direct replacement.
  • If it is artificially damaged, the corresponding cost maintenance fee will be charged.
02

2. Why are your products more expensive than others?

Our products use original German imported chips, pure sound, touch PCV keys, exclusive private model with appearance patent, stylish appearance, exquisite workmanship, currently the only hand-rolled piano with electric piano sound, the most popular product among consumers.

03

3. How to deal with the return problem? How is the shipping cost? Is the shelf life counted from the date of shipment from the factory or from the time the customer picks up the product?

The customer receives the return from the consumer because the consumer does not like it, and our company does not deal with it.

  • If it is a quality problem, our company will give it a replacement or warranty.
  • if the product quality problem is a product quality problem, our company is responsible for returning it to the customer after the warranty is completed.

The shelf life is calculated from the time when the customer signs and receives the goods; (if it can be repaired after the shelf life, the corresponding material fee and labor fee can be charged according to the actual situation);

04

4. Why are samples charged according to the sample fee? Others send us samples for free?

In order to protect the customer’s own interests and also protect the company’s channels, the first sample distribution of all products is charged according to the sample fee, and the customer will return the difference in the sample fee when placing an order. The old customers who have cooperated can get samples at the bulk price.

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